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FAQ

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Residential Services:  Dry Cleaning and Wash & Fold

  • Do your routes serve my neighborhood?  In Johnson County, Kansas, our routes serve neighborhoods east of I-35.  In Kansas City, Missouri, our routes serve the Blue Hills, Waldo, Brookside, and south of the Plaza neighborhoods.Here are the Kansas zip codes we serve with pick-up and delivery routes:  66221, 66223, 66224, 66202, 66204, 66205, 66206, 66207, 66208, 66209, 66210, 66211, 66212, 66062, 66085.  Here are the Missouri zip codes we serve with pick-up and delivery routes: 64111,  64113, 64114.If you don’t see your zip code, please contact us to see if we can serve you as well.
  • How does your service work for dry cleaning?  We are a dry cleaning and laundry service with pick-up and delivery.  In your neighborhood, we pick up your clothes on your designated pick-up morning (for example: each Wednesday morning). We give you a bag for your dry cleaning.  Just place your green bag on your front step on these mornings that you need to use our service. We’ll drive past your home and pick up your bag if it is out. We clean your clothes and deliver them back to you the following afternoon.
  • How does your service work for laundry wash & fold?  It works the same way as our dry cleaning route service.  We give you a separate bag for wash & fold.  Your job:  fill the laundry bag and put it on your step on your weekly pick-up day.  We do the rest!
  • I travel for business and I don’t have a regular schedule.  Will this service (dry cleaning and/or wash & fold) still work for me?  Many of our customers travel for business.  Just call or e-mail us if you need a pick-up other than your regular pick-up day.  You are also welcome to visit our store at 10380 Mastin, Overland Park, Kansas.  Ask us for the code to use our convenient 24-hour drop box.
  • Is this service expensive?  Visit our prices page, and you’ll see that our prices are very reasonable.    And remember there is no additional charge for the super convenient pick-up and delivery!
  • What if I’m not home for the delivery (dry cleaning)?  For dry cleaning orders:We can provide a wreath hanger for you. Just have your wreath hanger on your front door, and we’ll hang your dry cleaning order on it for you.
  • What if I’m not home for the delivery (wash & fold)?  For wash & fold orders:  we double bag your order for protection and discretion.  Your clothes will be neatly folded inside an opaque plastic bag.  That bag is placed inside the green reusable laundry bag that we provide to you.  We will leave your order on your front step, unless you provide us with other instructions.
  • What if it is raining outside on the delivery day? We will ring your doorbell and hand the clothes to you if the weather is an issue. We are very motivated to make sure that your clothes come back to your door without issue.  We will treat your clothes as if they were our own –with care!
  • How do I tell you about a spot or stain on my dry cleaning clothes? Just drop a note in your bag with the information. For example: “coffee stain on left sleeve of blue shirt”.
  • What if I need pick-up service on a day other than my pick-up day? Give us a call; we’ll schedule a pick up for you.
  • How do I pay for the service?  Simple and easy!  We keep your credit card on file for billing.  For your records, we will attach an invoice with the detailed total for each order.  If you ever have a billing question, just call.  We are happy to help.  Our office phone is 913-353-4897.
  • Do I have to sign a contract or commit to using your service every week? No. We will drive past your home on your pick-up day. If your bag is out, we’ll pick it up. If it’s not out, we will know that you didn’t need our service that week.
  • Do you replace broken buttons on my pressed shirts? Yes –free of charge.
  • Will my clothes get stolen if you deliver them to my door?  We have made well over 100,000 deliveries since we started in 2003.  That has never happened.  We deliver your clothes in the mid-afternoon, when neighborhoods are the most active and safe.
  • Is your service green and environmentally friendly?  Yes indeed!  For our wash & fold laundry, we use natural detergents from Ecos, Seventh Generation, Method.  For our dry cleaning, we use Green Earth dry cleaning systems. We recycle thousands of hangers every year.  The plastic bags that cover and protect your dry cleaning are biodegradable.  And when you use The Green Van, you are “carpooling” your dry cleaning and laundry.  It doesn’t get more “green” than The Green Van!
  • Do you provide service to offices, condos, and apartments? Yes!
  • How do I start service?  Call us at 913-353-4897 or Click here.

Commercial Services (Laundry, Linens, Tablecloths, Shop rags, Towels, Uniforms, etc.)

  • How does your service work for commercial laundry?  We are THE commercial laundry and linen service for small to medium size organizations.  Each client has unique needs.  We will work with you to set up a pick-up and delivery schedule that works for you.  Our pricing structure is “per pound”.    You do not have to sign a contract with us to use our service.
  • What part of the Kansas City metro do you serve?  In Johnson County, Kansas, our routes serve everything east of I-35.  In Kansas City, Missouri, our routes serve the Southwest Boulevard, Blue Hills, Waldo, Brookside, and south of the Plaza neighborhoods.  In Kansas City, Kansas, our routes serve the KU Med Center neighborhood.  If you are located outside of this area, but nearby, please contact us.  We want to find a way to work with you.
  • Do I need to use your service every week?  We will set up a plan that works for you.  Some of our commercial accounts require weekly service.  Others have needs that are seasonal.  And others have less frequent needs.  We can serve all of these.
  • How do we pay for your service?  We keep a credit card on file for simplified billing.
  • Other linen services require a contract.  Do you?  No.  You do not have to sign a contract or make a long-term commitment to use our service.
  • Do we rent the linens/tablecloths/towels/rags from The Green Van as part of your laundry service?  No.  It is much more cost effective for YOUR organzation if YOU own the items.  We are in the laundry cleaning business.
  • Do we have to purchase the linens/tablecloths/towels/rags from The Green Van?  No.  You may purchase these items from any supplier you choose.  We can assist with recommendations.
  • What if we need service more frequently than once a week?  Let us know.  We want to work with you, and set up a program that meets your needs.
  • How do we start service?  Call us at 913-353-4897, or Click here.