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Close to perfect??

Here’s what I tell my customers and team members:  99% is not the same as 100%.  If you have a concern or problem, even if you think it’s a small one, please let me know.  I want the chance to serve you the way you want.  So, if we’re doing things at the 99% level, please let me know about that one little thing!  That helps me to take care of you.

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